Customer Relationship Management

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It is relatively easy for a business to draw in customers but much more challenging to keep them coming back. Maintaining solid brand-consumer interactions is essential for any business to achieve success. So, if you want your business to morph into an established brand, you must master the art of Customer Relationships Management.

Customer Relationship Management (CRM) is a process business organisations use to sustain positive customer interactions and satisfaction. A quality CRM system helps minimise consumer retention challenges and guarantees all company departments work together to prevent customers from slipping through the cracks.

In this course, you will know how to properly engage with customers, so they stay connected with your business organisation. Moreover, you will be equipped with the relevant knowledge and skills to pave your way to work as a professional in a dynamic sector like Customer Relationship Management.So, enrol in this Customer Relationship Management course to prepare for the finest outcome possible.

Learning Outcomes

• Gain a good comprehensive understanding of Customer Relationship Management.
• Learn the benefits and why CRM is important for an organisation.
• Build trust with your customers/clients
• Know the strategies for effective Customer Relationship Management.
• Help businesses successfully implement CRM strategies
• Win the hearts of your customers and build long-term, stable bonds with them

What You Get Out Of Studying With Janets

• Free PDF certificate upon successful completion of the course
• Full one-year access to course materials
• Instant assessment results
• Full tutor support available from Monday to Friday
• Study the course at your own pace
• Accessible, informative modules taught by expert instructors
• Get 24/7 help or advice from our email and live chat teams with the training
• Study at your own time through your computer, tablet or mobile device
• Improve your chance of gaining valuable skills by completing the course

✦✦✦ Enrol in the Customer Relationship Management course to find out more about the topic and get one step closer to reaching your desired success ✦✦✦

The course is delivered through Janets’ online learning platform. The Customer Relationship Management has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Course Modules

• Customer Relationship Management
• What CRM Is and Who It Serves
• Checklist for Success
• Requirement Driven Product Selection
• Considerations in Tool Selection
• Strategies for Customer Retention
• Building the Future
• Homegrown vs. Application Service Provider
• The Development Team
• Evaluating and Reviewing Your Program

Method of Assessment

To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.

After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.

This course is suitable for:

• Individuals who are looking to enhance their understanding of how the customer relationship works.
• Companies who want to be successful by improving their Customer Relationship Management policy.
• Professionals looking to master the skill of CRM to lead in such roles.
• Job seekers who want to earn a qualification to enhance their chances of finding better relevant jobs.

No prior qualifications are needed for Learners to enrol on this course.

• Customer Relationship Manager
• Customer Service Assistants
• Retail Managers
• CRM Marketing Manager
• Customer Service Representatives

Currently there are no Q&As for this course. Be the first to ask a question.